Refund Policy

Policy Introduction

ohpollyhub.it.com formulates standardized and customer-oriented refund and return policies to protect the legitimate shopping rights and interests of every user. All after-sales services comply with the platform’s unified service specifications, covering return conditions, free return services and refund processing rules.

Return Eligibility & Time Limit

Customers who purchase products on ohpollyhub.it.com can apply for product return within 60 days after receiving the goods. The returned products must be kept in original condition, with complete original packaging, tags and accessories, and no man-made damage, wear or stains, so as to meet the valid return conditions. The 60-day return period provides sufficient time for customers to check product quality, size and style.

Free Return Service

Our platform provides full free return service for all eligible return orders. Customers do not need to bear any return logistics fees, handling fees or other additional expenses. We simplify the return application process to let customers complete return operations efficiently and conveniently.

Refund Processing Cycle

After we receive and verify the eligible returned products, the official refund process will be initiated immediately. The refund will be successfully credited to the customer’s original payment account within 5 to 10 working days. The specific arrival time may be slightly affected by the processing rules of different payment institutions, and the platform will track the refund progress throughout the whole process.

Refund Exceptions

Products that exceed the 60-day return period, have man-made damage, incomplete accessories, or have been worn and used for non-trial purposes do not support return and refund services. For customized and special promotional products with marked non-return labels, the platform’s special product after-sales rules shall prevail.

 

Best Sellers

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99

Example product title

$19.99
$19.99