Customer Service Policy

Service Overview

ohpollyhub.it.com adheres to the service tenet of customer first and integrity operation, and formulates standardized customer service policies to provide full-cycle, professional and efficient service support for all global users. Our customer service covers pre-sales consultation, order guidance, logistics inquiry, after-sales processing and complaint feedback, covering all shopping links of the platform.

Pre-sales Service Support

We provide comprehensive pre-sales consulting services for users, including product size guidance, fabric introduction, style matching, discount activity explanation, order operation guidance and other services. For all London-designed womenswear, occasionwear and daily staple products on the platform, our customer service team can provide detailed product parameter and characteristic explanation to help users make accurate purchase choices.

In-sales Order Service

During the order placement and delivery process, users can consult customer service for order status inquiry, address modification, order information confirmation and other demands. We will respond to user questions in a timely manner, track order processing and logistics transportation status, and solve various abnormal problems encountered by users in the shopping process.

After-sales Service Guarantee

Combined with the platform’s refund and return policy, we provide professional after-sales service for users, including return application guidance, refund progress inquiry, product quality problem handling, defective product after-sales replacement and other services. We strictly implement the 60-day free return and 5-10 working days refund rules to ensure users’ after-sales rights and interests are fully guaranteed.

Feedback & Complaint Handling

ohpollyhub.it.com accepts users’ service feedback and reasonable suggestions at any time. For user complaints and service objections, our customer service team will register and verify them in the first place, and complete the processing and reply within the specified time. We continuously optimize service processes according to user feedback to improve the overall shopping experience of the platform.

Official Service Contact

Users can contact our official service team through the platform dedicated mailbox for all service demands and consultation. We provide professional one-to-one service support to solve all shopping-related problems for you.

 

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